Completed Orders & Privacy Retention

StoreFulfil removes personal shipping details from eligible completed orders automatically. You do not need to close a privacy task, delete an address, or use Governance after each shipment. Complete fulfilment through the normal workflow.

When are the details removed?

Detailed records have a minimum three-day operational retention window after the work is removed from the completed queue. The scheduled cleanup then removes personal details from eligible orders. This is not an immediate change when you click Ship. Unresolved shipment syncs and active privacy restrictions can keep a record out of cleanup.

What stays in history?

Order references, fulfilment and shipment status, and relevant dates remain as operational history.
Destination city and country remain so the warehouse can recognise where completed work went.
Recipient names, street addresses, postcodes, email addresses, phone numbers and private note text are removed from the completed record.

Find a completed order

Open Fulfil → History and use the order reference and client filters to find the work.
Read the recorded status and available destination context. Missing contact or address fields after cleanup are expected.
If work is still unresolved or the status is wrong, ask a warehouse administrator to review the original order or shipment. Do not recreate it to restore an address.

Does this delete the Shopify order?

No. This cleanup changes StoreFulfil's retained copy. It does not delete the order or customer from Shopify.

Returns and shipping documents

An active return or a shipping document can have a separate operational purpose and retention rule. Do not assume that the completed-order cleanup removes every document or record at the same time.

If you need help

Give a warehouse administrator the order reference, client and the field or status you are concerned about.
Do not paste a customer's address or contact details into the help request.
If customer data has been copied or exposed elsewhere, report where and when it happened without duplicating the data again.

What to remember

You understand which details completed history keeps, why personal shipping fields can disappear, and that routine cleanup is automatic.

Admin details: states, evidence and hand-off

Owner: Operations Admin. Area: Privacy and Retention. Action owner: StoreFulfil performs routine cleanup automatically; a Warehouse Admin handles exceptions and privacy enquiries..

What you might see

Current work

Shipping details are available for the operational task.

Next: Use the order's normal fulfilment or return workflow.

History after cleanup

Personal shipping fields have been removed; city and country can remain.

Next: Use the order reference and recorded history. No separate privacy-closeout action is required.

Completion evidence

No manual cleanup step is required for each completed shipment.

When to ask for help

Order reference, client, affected field or status, and when the issue was noticed; no copied customer values.