StoreFulfil uses four current roles. Older accounts labelled Operator are treated as Worker accounts.
Roles
- Admin: Controls organisation-wide setup, users, connections, and sensitive recovery work.
- Manager: Supervises floor work and receives only the extra management permissions assigned by an Admin.
- Worker: Handles normal warehouse work such as picking and packing. Older screens may call this role Operator.
- Brand: Can see only the client account assigned to that user.
What this is and when to use it
Use this Admin reference when giving someone access or checking why an action is unavailable.
Choose the least access needed
- Confirm the person’s warehouse role and client scope.
- Use Operator for assigned fulfilment work, Admin for management and recovery, and Brand for the permitted client view.
- After a change, have the person sign in and check that the expected scope is visible.
- Do not share an account to work around a missing permission.
Questions and hand-off
If A worker needs an Admin action
Keep the worker in their role and hand the case to an Admin.
If A person sees another client
Stop and report the scope problem; do not browse or change that client.
What happens next
The user sees only the role and client work approved for them. Role changes remain an Operations Admin decision.