The manual workflow for logging returned items and determining condition.
Log every returned line, record its condition, and restock only eligible good inventory.
Do not restock damaged, writeoff, unmatched, or invented items.
Returns are logged manually line by line.
Returned items are documented with a defined condition. A good line can be restocked when its SKU matches an existing client inventory row.
Use these signals to decide whether the work is ready to continue, complete, or needs an owner.
Received and unclassified
The return exists, but no condition decision has been recorded for one or more lines.
Next: Inspect and classify each line.
Classified
Every line is marked good, damaged, or writeoff.
Next: Restock only a good line with a matching inventory row.
Restocked or written off
The permitted line action has completed and the return counts show the result.
Next: Check the counts and leave any unmatched line for review.
Warehouse Admin
The return exists, but no condition decision has been recorded for one or more lines.
Inspect and classify each line.
Do not restock damaged, writeoff, unmatched, or invented items.
Every line has a condition and the resulting restock or write-off counts are visible.