Before you open the return
- Keep the parcel with the received returns pile until you can inspect it.
- Have the parcel reference, packing material, labels, and enclosed items available as evidence.
- Open the return workflow for the intended client only after the evidence points to that client.
What the receipt state means
| State | What it means | Safe next step |
|---|---|---|
| Received, not identified | The parcel is physically in the warehouse, but StoreFulfil does not yet have proof of its client or order. | Inspect the parcel and items; do not create a guessed return record. |
| Identity supported | An item, order reference, or other evidence supports the client and return relationship. | Open or create the matching return, then record each item condition. |
| Identity unresolved | The available evidence does not safely link the parcel to an order, client, or SKU. | Keep the return unprocessed and hand the evidence to a Warehouse Admin. |
Identify before processing
- Open the parcel and compare its contents with the available return label, packing slip, item identifiers, and order reference.
- Use the strongest available evidence to find the client and matching order or return record.
- When the match is supported, record the return and classify each line as good, damaged, or writeoff.
- When no match is supported, leave the parcel in the received pile and pass the evidence to a Warehouse Admin.
Safe boundary
Do not guess an order number, client, or SKU from packaging alone. An unidentified parcel is a controlled exception, not inventory that can be restocked.
Escalation evidence
- Parcel or receipt reference
- Any label, packing-slip, or item identifier observed
- Candidate client or order matches and why they were not sufficient
- The current identification result and the time received
What this is and when to use it
Use this when a return parcel arrives and you need to identify it before recording condition or restocking.
Receive and identify
- Keep the parcel in the received returns area.
- Inspect the label, packing slip, item barcode, and order reference.
- Open the return workflow only for a client and order supported by the evidence.
- If the match is not clear, leave the parcel unprocessed and hand it to an Admin.
Questions and hand-off
If The parcel has no barcode or order reference
Do not guess. Keep the parcel separate and give the observed packaging and item details to an Admin.
If The item is the wrong item for the suspected order
Stop the return and report the mismatch; do not restock it.
What happens next
A supported match goes to line condition processing. An unsupported match remains a controlled, unprocessed return.