Handling Orders Created Manually in Shopify

How StoreFulfil imports and fulfils orders created in Shopify.

How-to
Updated Aug 2026
Owner: Operations Admin
Area: Order Processing

Before you begin

Process a manually created Shopify order without implying that StoreFulfil creates or approves the order itself.

Prerequisites

  • The order is created and managed in Shopify.
  • The Shopify order number and client store are known.
  • The normal import and eligibility checks can be observed in StoreFulfil.

Stop and check

Do not create or edit the order in StoreFulfil, and do not work from a Shopify order that has not imported.

StoreFulfil does not create orders. Create any ad-hoc or manually entered order in Shopify, then let StoreFulfil import it.

Processing the Imported Order

  1. Create and manage the order in Shopify rather than StoreFulfil.
  2. Wait for the order to appear in StoreFulfil through its normal import process.
  3. Process it only after the standard safety timestamps and all other eligibility checks have cleared.

Expected Outcome

Staff create the order in Shopify and process it in StoreFulfil only after the normal safety and eligibility checks clear.

Runbook evidence

Use these signals to decide whether the work is ready to continue, complete, or needs an owner.

State checkpoints

Created in Shopify

The source order exists, but it may not yet have been imported.

Next: Wait for import or ask an Admin to run the client sync.

Imported and eligible

StoreFulfil has the order and its safety and eligibility checks permit the next action.

Next: Process it through the normal queue and shipment flow.

Imported but blocked

The order exists locally but a safety, payment, inventory, or review condition remains.

Next: Read the displayed blocker and follow its hand-off path.

Completion evidence

  • The order is visible in StoreFulfil with current lines and an eligible next state.

Escalation evidence

  • Record the Shopify order number, client, import result, and displayed blocker.

Work safely

Who may take this action

Warehouse Operator or Warehouse Admin after the displayed safety and eligibility checks clear

What you should see

The source order exists, but it may not yet have been imported.

Safe next step

Wait for import or ask an Admin to run the client sync.

What not to do

Do not create or edit the order in StoreFulfil, and do not work from a Shopify order that has not imported.

How to tell it is complete

The order is visible in StoreFulfil with current lines and an eligible next state.