For a non-DHL shipment, StoreFulfil requires an eligible order, packed remaining items, a carrier name, and a tracking number before the shipment review can be confirmed.
Shipment Steps
- Check the current order lines and confirm every remaining item is packed.
- Enter the carrier name, tracking number, and tracking link when one is available.
- Review the shipment details before confirming the action.
- Read the resulting shipment sync state and leave any unresolved Shopify result visible for recovery.
Do Not Guess
Do not enter placeholder carrier or tracking data to clear the queue. Correct the parcel information before confirming.
What this is and when to use it
Use this for a packed eligible order shipped with a carrier other than the DHL booking flow.
Record the shipment
- Check every remaining line is physically packed.
- Enter the real carrier, tracking number, and tracking link when available.
- Review the shipment details and confirm once.
- Read whether Shopify accepted the shipment or left it pending.
Questions and hand-off
If The carrier or tracking number is not known
Do not enter a placeholder; keep the order packed and ask the owner.
If The shipment is pending in Shopify
Keep the original shipment and hand it to an Admin for reconciliation.
What happens next
A real shipment is recorded once and remains visible until Shopify accepts it or an Admin owns the exception.