When a customer amends an order in Shopify, the updates synchronise to StoreFulfil.
System Response
- After a synced amendment, Order Detail shows the current Shopify lines.
- The local pick checklist resets when the Shopify order changes.
- A Warehouse Admin can run the client sync action when a recent change has not appeared.
What this is and when to use it
Use this when Shopify changes an order after it has appeared in StoreFulfil, especially while it is being picked or packed.
When lines change
- Pause the physical work.
- Open the current Order Detail and compare every line and quantity with the parcel or pick list.
- If the change has not appeared, ask an Admin to run the supported client sync.
- Resume only from the refreshed lines; repack if the change affects the parcel.
Questions and hand-off
If The old list and current screen disagree
Use the current screen and set the old list aside.
If A parcel was already packed or shipped
Stop and hand the order and visible change to a Warehouse Admin; do not edit around it.
What StoreFulfil handles
StoreFulfil imports the changed lines and can reset local picking when required. Shopify remains the place where the order is changed.