Understanding the mandatory safety hold on new orders.
Help staff interpret the incoming-order safety window without confusing its timer with payment, hold, inventory, or review checks.
Never bypass a hold or treat the timer as proof that shipping is permitted.
StoreFulfil applies a safety window to incoming orders. Payment, Shopify hold, inventory and internal review checks take priority, so clearing the time window does not clear another blocker.
Operators respect the safety window without violating progression locks.
Use these signals to decide whether the work is ready to continue, complete, or needs an owner.
Planning only
The order is visible, but the early safety period does not permit progression.
Next: Review the order and wait for the displayed window to move on.
Window elapsed
The timer no longer blocks by itself; other safety checks may still block the order.
Next: Read every remaining blocker before claiming, packing, or shipping.
Separate blocker
Payment, Shopify hold, inventory, or review has priority over the timer.
Next: Resolve or hand off the named blocker instead of waiting for the timer.
Warehouse Operator or Warehouse Admin
The order is visible, but the early safety period does not permit progression.
Review the order and wait for the displayed window to move on.
Never bypass a hold or treat the timer as proof that shipping is permitted.
Order Detail shows the window cleared and no separate blocker prevents the next action.