Use this Admin guide before reading or changing stock for a client location.
Where to start
What you will see
StoreFulfil shows local inventory for the mapped Shopify location. On-hand is the warehouse quantity used for corrections; available and committed describe what can be allocated around current work. A refresh updates the local observation but does not make an ambiguous location or an unverified adjustment safe.
Inventory states
| State | What it means | Safe next step |
|---|---|---|
| On-hand | The quantity physically held for the mapped warehouse location. | Use a stocktake or deliberate on-hand correction when the physical count is known. |
| Available | The quantity that can still be allocated after current holds and commitments. | Use it to understand order eligibility, not as a substitute for a physical count. |
| Committed | Quantity already reserved by open fulfilment work. | Resolve or complete the owning work before interpreting the remaining pool. |
| Refresh result | The latest local observation returned from the mapped Shopify location. | Read the timestamp, row errors, and mapped location before acting. |
Before an adjustment
- Confirm the client and mapped Shopify location.
- Check whether active fulfilment work or a return is already using the inventory identity.
- Use the physical count as the intended on-hand target; do not adjust available as a proxy.
- If the provider response is uncertain, stop and reconcile the live quantity before attempting another write.
Read before changing stock
- Confirm the client and mapped Shopify location.
- Read the timestamp beside the quantity.
- Use on-hand for a known physical count; treat available and committed as planning values around current work.
- Refresh or use the supported stocktake workflow when the view is stale.
- Check the result and location before making another change.
Questions and hand-off
If The warehouse count is lower than the order requires
Do not make the order appear complete. Hold the work and investigate the physical count.
If Extra stock is found
Count it and use the approved stocktake or adjustment process; do not change available as a substitute.
If The location is wrong or the provider result is uncertain
Stop the change and escalate with the client, location, timestamp, and result.
What happens next
A recognised stock result is available for the mapped location; unresolved differences remain an Admin investigation.