Use Needs Attention when routine work stops because a connection, inventory, webhook, location, or shipment problem needs review.

Needs Attention collects operational exceptions such as synchronisation failures, connection health problems, unmapped locations, webhook retries, and shipment sync failures.

Triage in Order

Read the exception type, client, current status, age, and action offered by StoreFulfil.
Operators should leave admin-only actions unchanged and give the visible case information to an Admin.
Admins may use the supported Sync now or Retry action when it matches the exception.
Re-check the result and confirm the exception has cleared before returning to the order queue.

Triage one case

Read the exception type, client, age, current state, and offered action.
As an Operator, leave Admin-only actions alone and hand over the visible details.
As an Admin, use Sync now or Retry only when it matches the displayed case.
Read the result and return to routine work only after the exception clears.

Questions and hand-off

If The case is repeated, old, or unclear

Do not keep retrying. Give the client, exception type, time, and result to the Operations Admin.

If The case is a pending shipment or paid DHL label

Use the matching recovery guide and keep the original shipment.

What happens next

Each exception has the right owner, a visible result, and either a cleared queue item or a complete hand-off.

Check your result

Exceptions are assigned to the right role with a clear evidence trail and no unsupported workaround.

Admin details: states, evidence and hand-off

Owner: Operations Admin. Area: Exceptions. Action owner: Warehouse Operator may assess and hand off; Warehouse Admin may use the supported Sync now or Retry action.

What you might see

New exception

StoreFulfil has recorded a case that may affect routine work.

Next: Read type, client, age, current state, and offered action.

Action available

A supported sync, retry, or recovery action matches the exception.

Next: Use it only if your role owns that action and review the result.

Escalation needed

The case is repeated, ambiguous, or outside the supported action.

Next: Hand off the recorded evidence without repeating a risky action.

Cleared

The exception no longer appears and the underlying record reports the expected state.

Next: Return to routine work after checking the affected record.

Completion evidence

The case is cleared or has an evidence-based owner and hand-off.

When to ask for help

Record the client, exception type, age, reference, action, result, and time.