If StoreFulfil loses API access, synchronisation stops.
Resolution Steps
- Check the connection health in the Client Detail view.
- Generate a new reauthorisation invite for the client.
- Once authorised, run a client sync to ensure alignment.
What this is and when to use it
Use this Admin guide when Client Detail reports that Shopify access is unhealthy or has been revoked.
Restore access
- Open the affected Client Detail and note the health result.
- Generate the supported reauthorisation path.
- Have the client’s Shopify Store Owner or authorised Admin approve it.
- Check health again and run one client sync before releasing work.
Questions and hand-off
If The client cannot authorise the displayed path
Leave fulfilment dependent on that store paused and ask the client to provide the required authorised person.
If Access still fails after authorisation
Give the client, health result, time, and sync result to support without sharing the link or credentials.
What happens next
Healthy access plus a visible sync result returns the client to controlled work. It does not recreate the connection or broaden permissions.