Operational area / Troubleshooting
Troubleshooting
Task-led guidance for the visible StoreFulfil workflow in this area. Choose by role or by where the work sits in the operating journey.
Handling a Shipment Awaiting Shopify Sync
Recover a recorded shipment safely when StoreFulfil reports that Shopify acceptance is pending or failed.
Troubleshooting: Missing Orders
Steps to take when an order exists in Shopify but does not appear in StoreFulfil.
Troubleshooting: Blocked Shipments
Why a shipment might be blocked and how to resolve it.
Troubleshooting: Shopify Access
Resolving revoked permissions for Shopify integrations.
Troubleshooting: Stale Inventory
Resolving mismatches between Shopify and StoreFulfil.
Troubleshooting: DHL Label Problems
Separate a definitive DHL validation failure from an uncertain booking, then recover without charging or booking the parcel twice.
Troubleshooting: Returns & Restock Issues
Diagnose an unidentified item, ambiguous inventory match, stale reconciliation, or Shopify disposition problem without restocking by guesswork.
Triage the Needs Attention Queue
Separate connection, inventory, webhook, location, and shipment exceptions from routine fulfilment work.