Troubleshooting
Task-led guidance for the visible StoreFulfil workflow in this area.
Troubleshooting: Missing Orders
Steps to take when an order exists in Shopify but does not appear in StoreFulfil.
Warehouse Admin
Troubleshooting: Blocked Shipments
Why a shipment might be blocked and how to resolve it.
Warehouse Admin
Troubleshooting: Shopify Access
Resolving revoked permissions for Shopify integrations.
Warehouse Admin
Troubleshooting: Stale Inventory
Resolving mismatches between Shopify and StoreFulfil.
Warehouse Admin
Troubleshooting: DHL Label Problems
Resolving errors returned during DHL label generation.
Warehouse Admin
Troubleshooting: Returns & Restock Issues
Handling problematic returns.
Warehouse Admin
Handling a Shipment Awaiting Shopify Sync
Recover a recorded shipment safely when StoreFulfil reports that Shopify acceptance is pending or failed.
Warehouse Admin
Triage the Needs Attention Queue
Separate connection, inventory, webhook, location, and shipment exceptions from routine fulfilment work.
Warehouse OperatorWarehouse Admin