Before opening a manual record, confirm the parcel has physically arrived and the client is supported by item or parcel evidence. A ReturnZap expected-return entry alone does not prove receipt.

Where to start

Return → Create return

Where this restock applies

Restock changes StoreFulfil's local on-hand record only; it does not write to Shopify and does not let you choose a location. If the client has the SKU at more than one location, do not use this action. If there is no match, the return line can still be saved without an inventory increase.

Record each line

Open Returns and create a manual return. Add an order reference only when the parcel evidence supports it.
Inspect every physical line and choose its actual condition. Do not leave the default 'good' unless it matches the inspection.
Use Restock only for an inspected good line with one unambiguous local SKU match.
Confirm the local quantity changed as intended. A saved return line is not proof of a stock increase.

Questions and hand-off

If The item is damaged or a writeoff

Record that condition and keep it out of sellable stock.

If The SKU has multiple local inventory rows or its location is unclear

Do not use manual Restock; hand off the client, SKU, and intended warehouse location to a Warehouse Admin.

If The parcel is an expected ReturnZap return

Use the receiving and identification workflow; do not create a duplicate manual return.

If A good-line restock fails

Keep the error and physical item together and escalate rather than repeating blindly.

Check your result

The manual return and item conditions are recorded, and the local inventory result is confirmed before staff treat the line as restocked.

Admin details: states, evidence and hand-off

Owner: Operations Admin. Area: Returns. Action owner: Warehouse Admin.

What you might see

Identity confirmed

The parcel has arrived and physical evidence supports its client and return.

Next: Create the manual return record, then inspect each item.

Condition reviewed

Every line has a staff-selected condition: good, damaged, or writeoff.

Next: Choose a stock action only for an inspected good line with one unambiguous SKU match.

Local stock action checked

The result shows whether a matching local inventory row changed; a saved return line alone does not prove a quantity increase.

Next: Verify the displayed quantity and handle any Shopify update through its separate workflow.

Completion evidence

The return and line conditions match the physical items, and the local inventory result is explicitly confirmed.

When to ask for help

Record the client, return reference, SKU, condition, intended location, and displayed inventory result; do not repeat an unclear action.