Find the right guide and give the right person enough detail to investigate an issue without exposing private information.
Find the next safe action
- Read the exact visible message. Stop the affected operation if the result is uncertain.
- Search this Library using the message or task, such as missing order, short pick or stocktake.
- Follow the guide for the state you actually see, not a similar-looking case.
- If it remains unresolved, open Support and use the available reporting option or contact your warehouse administrator.
What you will see
Include these details
- The client and order, return or SKU reference.
- The screen, visible message and time of the issue.
- What you expected and what happened instead.
- The last action you took, and whether work is still in progress.
- A cropped screenshot only if it has no private customer information or credentials.
Do not repeat an uncertain action
If a shipment, label or stock update may already have happened, keep the original record and ask for recovery help. Repeating the action can create a second real-world result.