Learn why a connected store can still be waiting for data, and when to use a sync instead of repeating setup.
Where to start
Clients → the intended client
What you will see
Three separate checks
| State | What it means | Safe next step |
|---|---|---|
| Connection | The app can authenticate with the intended store and has the required access. | Resolve a stated access problem before requesting more imports. |
| Warehouse location | The store's Shopify location is mapped to the warehouse responsible for its work. | Confirm the intended location; connection success alone does not assign a warehouse. |
| Sync | Orders, products or inventory are being read or refreshed. | Wait for the current job and check its result; a sync is not an instant page refresh. |
Webhooks in plain English
A webhook is Shopify telling the connection that something changed. StoreFulfil manages its supported subscriptions during connection setup. Events can arrive more than once or in a different order, so the current Shopify record matters more than the order of notifications.
Check a delayed update
- Open Clients and choose the affected client, not a similarly named store.
- Read the connection and location information before using a sync action.
- If a sync is already running, let it finish. Shopify limits how quickly data can be read.
- Use the supported Sync orders action if an order update is missing and no sync is running.
- Re-open the order or inventory view after the result. If it still disagrees, follow the relevant troubleshooting guide.
No credentials in support messages
Share the store domain and error text, not the Client secret, access token, complete authentication response or private setup link.