Steps to take when an order exists in Shopify but does not appear in StoreFulfil.
Find out whether a Shopify order is delayed, filtered, ineligible, or blocked before escalating a missing import.
Do not create a replacement order or assume an absent queue row means the order is safe to fulfil.
If an order is visible in Shopify but cannot be found in StoreFulfil, a synchronisation event may have failed.
Client sync attempts to import eligible recent changes; connection health and the sync result explain what to check if the order remains absent.
Use these signals to decide whether the work is ready to continue, complete, or needs an owner.
Not visible yet
StoreFulfil has no local record that can be opened from the queue.
Next: Check client readiness and run one client sync.
Imported but not actionable
The order exists locally but eligibility, payment, hold, or terminal state prevents routine work.
Next: Open the record and follow its named blocker.
Still absent after sync
The supported import path did not produce the expected local record.
Next: Stop repeating sync and escalate with the order and connection evidence.
Warehouse Admin
StoreFulfil has no local record that can be opened from the queue.
Check client readiness and run one client sync.
Do not create a replacement order or assume an absent queue row means the order is safe to fulfil.
The order is visible with current Shopify state or has a complete evidence-based hand-off.