Troubleshooting: Stale Inventory | StoreFulfil Library

Use this Admin guide when the inventory screen does not agree with a recent count or Shopify change.

If stock levels appear out of sync, manual synchronisation can be triggered.

Resolution

Navigate to the Inventory section.
Use the 'Sync now' action to reconcile the current stock level with the mapped Shopify location.

If The location is wrong

Do not adjust stock. Correct the mapping before using the result.

If The mismatch remains after sync

Pause the stock decision and give before/after values, timestamps, and SKU to the Inventory Manager.

A fresh mapped-location result supports the next stock decision; a remaining mismatch stays an investigation, not an automatic correction.

Check your result

StoreFulfil refreshes the inventory reported for the mapped Shopify location.

Admin details: states, evidence and hand-off

Owner: Inventory Manager. Area: Inventory. Action owner: Warehouse Admin.

Possibly stale

The local timestamp is older than the operational decision allows or a source change is expected.

Next: Check the mapped location and connection health before syncing.

Sync completed

StoreFulfil returned a refresh result for the mapped location.

Next: Compare the affected rows and record failures or unrecognised items.

Mismatch remains

The refresh did not explain the difference or the location/source data is wrong.

Next: Pause the stock decision and escalate with the comparison evidence.

The location, fresh timestamp, affected quantity, and sync result have been reviewed.

Record the client, location, SKU, before/after values, timestamps, and displayed result.