Match the physical parcel to expected return work, check each item and record its actual condition without creating a second return.
Where to start
Return
What you will see
Open and check the original return
- Open Return → Expected returns and find the identified return.
- Check the client and return or order reference before using its receiving action.
- Resume your own existing receiving work if it is already in progress. Do not take over another operator's active session.
- Compare each physical item with the expected product, variant and quantity.
- Record only what arrived, using the supported scan or confirmation controls.
Record condition, not a guess
| State | What it means | Safe next step |
|---|---|---|
| Good | The received item is suitable for the supported restock path. | Record the actual received quantity and check the restock result. |
| Damaged | The item should not be returned to saleable stock. | Record the damaged outcome and a short condition note when useful. |
| Write-off | The item cannot be restocked. | Record the write-off outcome; do not confirm a good restock to finish faster. |
| Extra or unidentified item | The parcel contains more than the verified expected work. | Keep the item as unresolved evidence and ask an administrator to identify it. |
Finish and verify
- Review the received quantities, conditions and any unresolved items.
- Use the completion controls offered by the receiving screen.
- Check the result on the original return and in the receipt log.
- If a stock update is pending or uncertain, keep the original receipt and follow the restock troubleshooting guide rather than submitting it again.
Expected and manual returns are different
Create return is the separate manual-return workflow. Do not use it to recreate an expected return that already exists. Warehouse condition checks also do not replace the customer's reason for requesting a return.
Shopify completion is a separate policy
When Automatic return completion is enabled for the client's Shopify connection, StoreFulfil completes the Shopify return after all physical items have been received. Otherwise, check the return's actual Shopify state with the client. Do not assume a warehouse receipt automatically issued a refund.