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29 guides available.
Account Security Guidelines
General security hygiene for all StoreFulfil users.
Basic Inventory Management
Core concepts of how StoreFulfil tracks and exposes inventory.
Confirming Client and Location Readiness
Verify a connected store has one correct warehouse owner before treating its orders or inventory as ready work.
Connect a Shopify Store During the Multi-Store Pilot
The quickest secure setup for connecting each client store before the reviewed multi-merchant OAuth app is available.
Generating DHL Kleinpaket Labels
Requirements and constraints for the admin-only DHL Kleinpaket flow.
Handling a Shipment Awaiting Shopify Sync
Recover a recorded shipment safely when StoreFulfil reports that Shopify acceptance is pending or failed.
Handling Customer Data in Daily Operations
Use only the order and shipping information needed to fulfil work, then keep completed-order data out of informal records.
Handling Orders Created Manually in Shopify
How StoreFulfil imports and fulfils orders created in Shopify.
Handling Paid Label Recovery
Operator runbook for recovering an existing paid DHL shipment without creating a duplicate charge.
Handling Shopify Order Amendments
How StoreFulfil responds when an order is changed in Shopify.
Performing Routine Stocktakes
How to perform a stocktake using CSV imports.
Processing Returns and Restocking
The manual workflow for logging returned items and determining condition.
Reading Order Status and Processing Ownership
Understand readiness, processing ownership, shipment state, and when an order must be handed over.
Receive and Identify an Incoming Return
Receive a return as an anonymous parcel, prove its identity from the available evidence, and hand off only a supported match for processing.
Recording a Manual Carrier Shipment
Complete a packed order with the carrier and tracking details required for Shopify fulfilment.
Required Shopify Permissions
The precise OAuth scopes StoreFulfil requires from a Shopify store.
Shipment Preflight Checks
Safety checks performed before a shipment is sent to Shopify or a DHL label is booked.
Standard Pick and Pack Workflow
Using the manual checklist and packing confirmation before shipping.
The 10-Minute Order Safety Window
Understanding the mandatory safety hold on new orders.
Triage the Needs Attention Queue
Separate connection, inventory, webhook, location, and shipment exceptions from routine fulfilment work.
Troubleshooting: Blocked Shipments
Why a shipment might be blocked and how to resolve it.
Troubleshooting: DHL Label Problems
Resolving errors returned during DHL label generation.
Troubleshooting: Missing Orders
Steps to take when an order exists in Shopify but does not appear in StoreFulfil.
Troubleshooting: Returns & Restock Issues
Handling problematic returns.
Troubleshooting: Shopify Access
Resolving revoked permissions for Shopify integrations.
Troubleshooting: Stale Inventory
Resolving mismatches between Shopify and StoreFulfil.
Understanding Shopify Synchronisation
How data moves between StoreFulfil and Shopify.
Understanding Users and Roles
The access levels available within StoreFulfil.
Working the Daily Fulfilment Queue
Use the orders queue to find safe work, separate completed work, and hand off exceptions.