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35 guides available.
Account Security Guidelines
General security hygiene for all StoreFulfil users.
Choose the Right Pick and Pack Flow
Decide between a single-order flow and a wave, then pack from current order lines before recording one truthful shipment.
Close Completed Work Without Retaining Customer Shipping Data
Use current customer data only for current work, then understand what completed history retains and what it removes.
Confirming Client and Location Readiness
Verify a connected store has one correct warehouse owner before treating its orders or inventory as ready work.
Connect a Shopify Store During the Multi-Store Pilot
The quickest secure setup for connecting each client store before the reviewed multi-merchant OAuth app is available.
Generating DHL Parcel Germany Labels
Requirements and constraints for the admin-only DHL Parcel Germany flow.
Handling a Shipment Awaiting Shopify Sync
Recover a recorded shipment safely when StoreFulfil reports that Shopify acceptance is pending or failed.
Handling Customer Data in Daily Operations
Use only the order and shipping information needed to fulfil work, then keep completed-order data out of informal records.
Handling Orders Created Manually in Shopify
How StoreFulfil imports and fulfils orders created in Shopify.
Handling Paid Label Recovery
Operator runbook for recovering an existing paid DHL shipment without creating a duplicate charge.
Handling Shopify Order Amendments
How StoreFulfil responds when an order is changed in Shopify.
Pack, Ship, Reconcile, and Close a Wave
A truthful closeout sequence for picked orders: pack from current lines, use the existing shipment flow, separate label printing from booking, and finish only after Shopify acceptance.
Performing Routine Stocktakes
How to perform a stocktake using CSV imports.
Processing Returns and Restocking
The manual workflow for logging returned items and determining condition.
Read Inventory Before You Change It
Understand on-hand, available, and committed quantities, and when a refresh is only a local observation.
Reading Order Status and Processing Ownership
Understand readiness, processing ownership, shipment state, and when an order must be handed over.
Receive and Identify an Incoming Return
Receive a return as an anonymous parcel, prove its identity from the available evidence, and hand off only a supported match for processing.
Recording a Manual Carrier Shipment
Complete a packed order with the carrier and tracking details required for Shopify fulfilment.
Required Shopify Permissions
The precise OAuth scopes StoreFulfil requires from a Shopify store.
Resolve a Wave Short Pick and Resume Safely
How an Admin reviews a reported shortage, keeps unsafe work held, and resumes the same wave after the physical stock is confirmed.
Run a Fulfilment Wave from Ready Order to Ready to Pack
Follow the wave offered in Ready Orders, pick each displayed stop, report shortages, and hand completed picking to packing.
Set Up a Warehouse from First Login to First Safe Order
A complete, evidence-led setup sequence for preparing StoreFulfil, connecting a client store, assigning one warehouse location, and releasing the first controlled work.
Shipment Preflight Checks
The final read of current order, parcel, address, and carrier data before a shipment is recorded or a paid DHL booking is attempted.
The 10-Minute Order Safety Window
How to read the incoming-order timer without mistaking it for permission to pick, pack, or ship.
Triage the Needs Attention Queue
Separate connection, inventory, webhook, location, and shipment exceptions from routine fulfilment work.
Troubleshooting: Blocked Shipments
Why a shipment might be blocked and how to resolve it.
Troubleshooting: DHL Label Problems
Separate a definitive DHL validation failure from an uncertain booking, then recover without charging or booking the parcel twice.
Troubleshooting: Missing Orders
Steps to take when an order exists in Shopify but does not appear in StoreFulfil.
Troubleshooting: Returns & Restock Issues
Diagnose an unidentified item, ambiguous inventory match, stale reconciliation, or Shopify disposition problem without restocking by guesswork.
Troubleshooting: Shopify Access
Resolving revoked permissions for Shopify integrations.
Troubleshooting: Stale Inventory
Resolving mismatches between Shopify and StoreFulfil.
Understanding Shopify Synchronisation
How data moves between StoreFulfil and Shopify.
Understanding Users and Roles
Choose the smallest StoreFulfil role that lets each person do their job.
Use Warehouse Locations and Automatic Station Evidence
Understand the boundary between Shopify warehouse mappings and optional internal storage locations during daily work.
Working the Daily Fulfilment Queue
Use the orders queue to find safe work, separate completed work, and hand off exceptions.